Privacy Policy Statement

We value your privacy and are committed to protecting your personal data when you use our window cleaning services in Malaysia. This policy outlines how we collect, store, and manage your information.

Information We Collect

We collect personal data needed to provide and improve our cleaning services for you.

• Identity information, such as your name, address, and contact details, when you make a booking or inquiry.
• Service-specific information for appointments, such as property details, special instructions, or preferences.
• Communication details, including your correspondence and feedback through calls or emails.
• Technical data like your browser type, IP address, device info, and cookies to optimise user experience.

How We Use Your Data

Your information is used only for service delivery, communication, and legal requirements.

• Facilitate appointment scheduling, reminders, and client notifications regarding your window cleaning service.
• Respond to your queries, feedback, and support requests connected to our offerings.
• Comply with Malaysian regulations for business operations, record-keeping, and consumer protection.
• Enhance our services through internal analysis of website and communication patterns.

Legal Basis for Processing

We process your data in compliance with the Personal Data Protection Act (PDPA) and only use it for stated purposes.

We use your personal information with your consent, for contract fulfilment, and when required by law under Malaysia’s PDPA and relevant industry guidelines.

Sharing Information

We treat your data confidentially and limit disclosure to essential parties.

• We may share information with cleaning partners or staff solely for service fulfilment and communication.
• Data processors such as IT and support services may access information for maintenance purposes only.
• We share data with government or authorities only where lawfully required under Malaysia’s regulations.

Data Security

We adopt appropriate organisational and technical safeguards to protect your personal details. Controls include encrypted communications, access limitations, secure storage, and clear data retention protocols. While no system is infallible, we work to continually improve data safety.

Your Rights

You retain control over your personal information shared with us.

• Request access to or correction of your personal details held by us at any time.
• Withdraw consent for use of your data, within the scope permitted by local law.
• Request deletion of your personal data or restrict processing, as legally allowed.
• Contact our team for questions or to submit rights requests regarding your information.

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and service functionality. You can manage cookie preferences through your browser settings at any time.

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Contact Us

If you have any privacy questions or need to exercise your rights, please get in touch using the details below.

Policy Changes and Updates

We may revise this privacy policy. Updates will be posted with new effective dates. Please check regularly for changes.